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Complaints Policy

Complaints Policy

Although we strive to provide an extremely high quality service, we appreciate that there may be times when you feel the need to make a complaint. We do have a formal complaints procedure in place:

All complaints should go through our practice mangers Laura or Jade, by ringing the practice initially and putting it in writing. You can send your letter to the practice address for the attention of one our practice mangers. This will then get passed on to Dr Eli Joffe.

Dental Health Centre,
128 Woodford Avenue,
Gants Hill
Ilford
Essex
IG2 6XA

You should hear back from us within 7 working days, although during busy periods, please allow for a couple of extra days.

If our response does not satisfy your complaint, you can get in touch with the Dental Complaints Service:

Dental Complaints Service :
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA

To book a consultation or for any further information call 0208 550 0546 or book online